Quality System

OUR QUALITY POLICY

" ... 'right-the-first-time' design services and 'defect-free' hardware and software, delivered on-time every time."

OBJECTIVES

Quality at all levels -- Maintain a constant focus on quality and continuous improvement in our quality system through dedication, commitment, and teamwork at all levels.

Outstanding Working Environment -- Create an environment that challenges, motivates, and allows for the pride of workmanship in our products and services, and opportunities for learning.

Plan and Execute -- Control critical processes to minimize wasted time and materials, fire-fighting, and crisis management, and to ensure that all employees involved understand how to perform the processes and why the processes are necessary.

Evaluate and Improve -- Produce objective evidence that our methods and activities are being controlled and that these controls are producing cost-effective, near error-free engineering design of products, rapid transition to production, and competitive prices and delivery schedules to benefit our customers.

ISO-9001 is the basis for North Star's Quality System

North Star was formed in November 1997.  We immediately identified the need for a quality system and had an operating quality system based on ISO-9001 in place before the end of 1998.  The system covers all aspects of our business, management, engineering, and production.  North Star is committed to:

Apply sound engineering and manufacturing practices that are appropriate for the needs of the customer, and to hire, train, and retain employees who excel.

Aggressively seek understanding of our customer’s application, requirements, specifications, desires, and goals.  Clearly communicate these to all employees involved.

Documentation

Our Quality System Manual, together with our process documents, work instructions, and procedures collectively define our Quality System that is designed to comply with ANSI/ISO/ASQC Q9001- Version 1994, and MIL-I-45208 – Version A (prior to cancellation in 1996).  Our manual identifies all the methods used to implement the system.